Returns & Exchanges

At Queen, we want you to feel like royalty in your new wardrobe, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your selection isn't the perfect fit, we are here to ensure your exchange or refund is handled with the utmost care.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the original items with all tags attached into the shipping mailer and include the printed return authorization slip inside.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our quality control team inspects the garment, your refund or store credit will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing